Refund policy

Return & Refund Policy

Change of Mind

CANTBEUS does not offer refunds for change of mind or change of preference.

Incorrect Size

If you have ordered the incorrect size, you may request either a size exchange or store credit.

To be eligible, the item must be shipped back within 14 days of receiving your order and must be:

• Unworn
• Unwashed
• In its original condition
• With all original tags attached

Once the item has been received at our warehouse, it will undergo inspection by our team to determine whether it is eligible for a size exchange or store credit.

All return shipping costs are the responsibility of the customer. Where a replacement size is requested, the customer is also responsible for the cost of shipping the replacement item.

If the requested size is unavailable, store credit will be issued for future use and will be valid for 6 months from the date of issue.

If the returned garment does not meet the above conditions, the exchange or store credit may be declined and the customer will be responsible for the cost of having the item shipped back to them to their chosen address.

Faulty Items

If an item is received with a major fault — such as embroidery or stitching coming away from the garment, seams unravelling, a broken zip, significant holes or another defect that affects the garment’s quality or wearability — please contact us with photos of the issue.

Minor imperfections, such as a single loose thread, are not considered a major fault. Where required under applicable consumer law, eligible faulty items may be entitled to a full refund.

EU 14-Day Cooling-Off Period

If you are a customer in the European Union, you have the right to cancel your online order within 14 days of receiving it. This is called the “cooling-off period.” You can return the item for a refund, as long as it is unused and in its original condition. Please note that return shipping cost are your responsibility and at your expense.